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Consultancy Hotline
Direct from the Manufacturer
- 4% discount for prepayment
Free Delivery & Return
Secure Payment
Consultancy Hotline
Direct from the Manufacturer
- 4% discount for prepayment

The double bitted key cannot be open

Go through a few questions with us and together we will find out what is the possible solution to a non-functioning safe lock.

STEP I.

Make sure that the key in the safe lock rotates or not.

The key can be turned
The key cannot be turned

STEP II

Try to clean the key guide hole.
You can do it e.g. 3 mm drill bit.

We have prepared a demo video for you:

Opening is possible
Opening is not possible
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Congratulations!

We recommend you to make a copy of the key to avoid this problem in the future.

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POSLEDNÝ KROK

If opening still doesn’t work, you can try to use the 2nd key .

Of course, if the current key has already been used many times, it may already show signs of wear. That is why the second key is included.

Opening is possible
The 2nd key is not available
Opening is not possible
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There is no 2nd key or it is not possible to open it.

In this case, opening the safe is only possible by force and this must be done by a technician (service partner).

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STEP II.

Now it's important to specify how far the key can be turned.

The key can be turned MAXIMUM by 90°
The key can be turned MORE THAN 90°
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STEP III.

If the key can be turned more than 90°, the latch screw may be loose .
If possible, you can place the safe on your side or face up and try opening.

Otvorenie je možné
Opening is not possible
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Step III.

If the key can be rotated a maximum of 90°, you can now try to unlock the safe with the second key.

Opening is possible
The 2nd key is not available
Opening is not possible
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Where was the safe purchased?

Choose whether the safe was purchased directly from Rottner or a partner dealer.

Rottner Tresor
Partner dealer
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The safe is not under warranty

In this case, our service technicians will be happy to help.

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Safe purchased from a partner dealer

If the safe was purchased from a partner seller, it is necessary to file a complaint directly on his side.
Send the completed complaint form directly to the partner seller from whom you purchased the safe.

To the claim form
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The safe has been purchased from Rottner Security

Please send us a completed complaint form including original/copy of invoice or cash register block and we will process your complaint as soon as possible.

On the complaint form
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