Data protection

Responsible for data processing:

Ferenc Fagyas
Unit 2A,
Charles Street B70 0AZ,
West Bromwich, England
ferenc.fagyas@rottner-tresor.at

We appreciate interest in our online shop. Protecting your privacy is very important to us. Please find below detailed information about the handling of your data.

1.       Accessing data and hosting.

You can visit our website without providing any personal information. Each time a website is called up, the web server only automatically saves a so-called server log file, which contains the name of the requested file, your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call.

This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. According to Article 6 Par. 1 Clause 1 let. f of GDPR to protect our legitimate interests, which outweigh our interests, in the correct presentation of our offer. All access data will be deleted no later than seven days after the end of your visit to the site.

 

Third party hosting services

As part of processing on our behalf, a third-party provider provides the hosting and presentation services for us. This serves to protect our legitimate interests, which predominate in the context of a balance of interests, in a correct presentation of our offer. All data collected as part of the use of this website or in the forms provided in the online shop as described below are processed on its servers. Processing on other servers only takes place within the scope explained here.

This service provider is located within the UK.

 

2. Data collection and use for contract processing and when opening a customer account

We collect personal data if you voluntarily provide it to us as part of your order, when you contact us (e.g. using the contact form or email) or when you open a customer account. Mandatory fields are marked as such, because in these cases we need the data to process the contract, to process your contact or to open the customer account, and you cannot complete the order and / or open an account without providing it, or cannot send the contact , Which data is collected can be seen from the respective input forms. We use the data provided by you in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR for contract processing and processing your inquiries. After completion of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after the tax and commercial retention periods, unless you have expressly consented to further use of your data or we reserve the right to use the data beyond that is permitted by law and about which we inform you in this declaration. Your customer account can be deleted at any time and either by sending a message to the contact option described below or using a function provided in the customer account.

 

3. Data transfer

To fulfill the contract in accordance with Art. 6 Par. 1 S. 1 let. b of GDPR we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the ordering process, we will forward the payment data collected for this to the credit institution commissioned with the payment and, if applicable, the payment service provider commissioned by us or the selected payment service provider to process payments. Some of the selected payment service providers also collect this data themselves, provided you create an account there. In this case, you must log in to the payment service provider with your access data during the ordering process. In this respect, the data protection declaration of the respective payment service provider applies.

The same applies to the transfer of data to our manufacturers or wholesalers in the cases in which they take over the shipping for us (drop shipping).

Data transfer to shipping service providers

If you have given us your express consent for this during or after your order, we will forward your email address and telephone number in accordance with Art. 6 Par. 1 S. 1 lit. of GDPR to the selected shipping service provider so that they can contact you before delivery for the purpose of delivery notification or coordination.

The consent can be revoked at any time by sending a message to the contact option described below or directly to the shipping service provider at the contact address listed below. After revocation, we will delete the data you have provided for this, unless you have expressly consented to further use of your data or we reserve the right to use the data beyond this, which is permitted by law and about which we inform you in this declaration.

DPD UK

https://www.dpd.co.uk/forms/help_form.jsp
https://www.dpd.co.uk/gdpr.pdf

Palletforce

Callister Way
Centrum West, Burton upon Trent
Staffordshire
United Kingdom
DE14 2SY

 

4. Use of data in payment processing

Identity and credit check when choosing Barclay Card payment method.

If you choose one of the payment options of our partner Barclay Card, you will be asked in the order process to transmit the data required for the processing of the payment and an identity and credit check to Barclay Card  in accordance with Art. 6 Par. 1 S. 1 lit. of GDPR to consent. If you give your consent, your data (first and last name, street, house number, postcode, city, date of birth, telephone number and, when purchasing by direct debit, the account details provided) and the data in connection with your order will be transmitted to Barclay Card.

For the purpose of its own identity and credit check, Barclay Card or partner companies commissioned by Barclay Card transmit data to credit reporting agencies (credit agencies) and receives information from them as well as creditworthiness information based on mathematical-statistical methods, including address data in the calculation. Detailed information on this and the credit agencies used can be found in the data protection regulations of Barclay Card. The information received about the statistical probability of a payment default is used by Barclay Card for a balanced decision on the establishment, implementation or termination of the contractual relationship.

Barclay Card also uses third-party tools to detect and prevent fraud. Data obtained with these tools may be stored in encrypted form by third parties so that they can only be read by Barclay Card. This data will only be used if you select a payment method from our cooperation partner Barclay Card, otherwise the data will automatically expire after 30 minutes.

You can withdraw your consent to Barclay Card at any time. However, Barclay Card may still be entitled to process, use and transmit your personal data if this is necessary for contractual payment processing or is legally required or is ordered by a court or an authority.

 

5. Integration of the Proven Expert Trust badge

The Proven Expert Trust badge is integrated on this website to display our Proven Expert Trust seal of approval and any reviews collected, as well as to offer Proven Expert products to buyers after placing an order.

This serves to protect our legitimate interests in optimal marketing, which outweigh our interests, by enabling safe shopping in accordance with Art. 6 Par. 1 S. 1 let. F of GDPR. The Trust badge and the services advertised with it are an offer of Expert Systems AG Quedlinburger Straße 1 10589 Berlin. The trust badge is made available as part of order processing by a CDN provider (content delivery network). Proven Expert also uses service providers from the USA. An adequate level of data protection is ensured. Further information on data protection at Proven Expert can be found here.

When the Trust badge is called up, the web server automatically saves a so-called server log file, which also contains your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call. Individual access data are stored in a security database for the analysis of security anomalies. The log files are automatically deleted at the latest 90 days after creation.

Further personal data will be transferred to Proven Expert GmbH if you decide to use Proven Expert products after completing an order or if you have already registered for use. The contractual agreement between you and Proven Expert applies. For this purpose, personal data is automatically collected from the order data. Whether you as a buyer are already registered for product use is automatically checked using a neutral parameter, the email address hashed using a cryptologic one-way function. The e-mail address is converted before being transmitted in this hash value that cannot be decrypted. After checking for a match, the parameter is automatically deleted.

This is for the fulfillment of our and Proven Expert’s predominant legitimate interests in the provision of the buyer protection linked to the specific order and the transactional valuation services in accordance with. Art. 6 par. 1 sentence 1 let. F of GDPR required. Further details, including the contradiction, can be found in the Proven Expert  data protection declaration linked above.

 

6. Cookies and web analysis

To make your visit on our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various pages. This serves to protect our legitimate interests, which predominate in the context of a balance of interests, in an optimized presentation of our offer in accordance with Art. 6 Par. 1 S. 1 let. f of GDPR. Cookies are small text files that are automatically saved on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser the next time you visit (persistent cookies). The duration of the storage can be found in the overview in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or to exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages the cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. Further info under the following links:

 

Internet Explorer™  http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
Safari™  https://support.apple.com/kb/ph21411?locale=uk_UK
Chrome™https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en
Firefox™ https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
Opera™  http://help.opera.com/Windows/10.20/de/cookies.html

 

 If cookies are not accepted, the functionality of our website may be restricted.

Use of Google (Universal) Analytics for web analysis

This website uses Google (Universal) Analytics for website analysis. The web analytics service is provided by Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.co.uk). This serves to protect our legitimate interests, which predominate in the context of a balance of interests, in an optimized presentation of our offer in accordance with Art. 6 Par. 1 S. 1 let. f of GDPR. Google (Universal) Analytics uses methods that enable an analysis of your use of the website, such as cookies. The automatically collected information about your use of this website is usually transferred to a Google server in the USA and stored there. By activating IP anonymization on this website, the IP address will be shortened before transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The full IP address is only transferred to a Google server in the USA and abbreviated there in exceptional cases. The anonymized IP address transmitted by your browser as part of Google Analytics is generally not merged with other Google data. After we have ceased to use Google Analytics and have ceased to use it, the data collected in this context will be deleted.

Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the UK-US Privacy Shield. A current certificate can be viewed here. Due to this agreement between the USA and the European Commission, the latter has determined an appropriate level of data protection for companies certified under the Privacy Shield.

You can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en

As an alternative to the browser plug-in, you can click this link to prevent Google Analytics from collecting data on this website in the future. An opt-out cookie is placed on your device. If you delete your cookies, you must click the link again.

Use of Hotjar for web analysis

For website analysis, data is automatically collected and stored on this website using technologies from Hotjar Limited (www.hotjar.com), from which user profiles are created using pseudonyms. This serves to protect our legitimate interests, which predominate in the context of a balance of interests, in an optimized presentation of our offer in accordance with Art. 6 Par. 1 S. 1 lit. f of GDPR. Cookies may be used. The pseudonymized usage profiles will not be merged with personal data about the bearer of the pseudonym without explicit consent. After the end of the purpose and the end of the use of Hotjar by us, the data collected in this context will be deleted. You can object to the collection and storage of data at any time with future effect by clicking this link.>> https://www.hotjar.com/legal/compliance/opt-out/

After you object, an opt-out cookie will be placed on your device. If you delete your cookies, you must click the link again.

7. Online marketing

Google Ads Remarketing

We use Google Ads to advertise this website in Google search results and on third-party websites. For this purpose, the so-called remarketing cookie from Google is set when you visit our website, which automatically enables interest-based advertising using a pseudonymous Cookie ID and on the basis of the pages you visit. This serves to safeguard our legitimate interests in an optimal marketing of our website, which predominate in the context of a balancing of interests, in accordance with Art. 6 Par. f  of GDPR. After we have ceased to use Google Ads Remarketing and have ended its use, the data collected in this context will be deleted.

Any further data processing will only take place if you have agreed with Google that your web and app browser history will be linked by Google to your Google account and information from your Google account will be used to personalize the advertisements that you place on the web see. If you are logged in to Google in this case while visiting our website, Google uses your data together with Google Analytics data to create and define target group lists for cross-device remarketing. To do this, Google temporarily links your personal data to Google Analytics data in order to form target groups.

Google Ads is an offer from Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.co.uk).

Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield.

A current certificate can be viewed here. Due to this agreement between the USA and the European Commission, the latter has determined an appropriate level of data protection for companies certified under the Privacy Shield.

You can deactivate the remarketing cookie via this link  https://adssettings.google.com/authenticated?hl=en .

 You can also find out about the setting of cookies from the Digital Advertising Alliance and make settings for this.

Google Maps

This website uses Google Maps to visually display geographic information. Google Maps is an offer from Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.co.uk). This serves to protect our legitimate interests, which predominate in the context of a balance of interests, in an optimized presentation of our offer as well as easy accessibility of our locations in accordance with Art. 6 Par. 1 let. f) of GDPR.

When using Google Maps, Google transmits or processes data about the use of the Maps functions by website visitors, which in particular may include the IP address and location data. We have no influence on this data processing.

Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Due to this agreement between the USA and the European Commission, the latter has determined an appropriate level of data protection for companies certified under the Privacy Shield.

In order to deactivate the Google Maps service and thus prevent data transmission to Google, you must deactivate the JavaScript function in your browser. In this case, Google Maps cannot be used or can only be used to a limited extent.

Further information on data processing by Google can be found in Google's data protection information. The Google Maps Terms of Service contain detailed information about the map service.

The data processing is based on an agreement between jointly responsible persons in accordance with Art. 26 GDPR, which you can see here. >> https://privacy.google.com/intl/de/businesses/mapscontrollerterms/

 

Google reCAPTCHA

For the purpose of protecting against misuse of our web forms and against spam, we use the Google reCAPTCHA service in the context of some forms on this website. Google reCAPTCHA is an offer from Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. (www.google.co.uk). By checking manual input, this service prevents automated software (so-called bots) from carrying out abusive activities on the website. According to Art. 6 Par. 1 Clause 1 lit. f of GDPR to safeguard our legitimate interests in protecting our website, which outweigh our interests, in protecting our website from misuse and in a trouble-free presentation of our online presence.

Google reCAPTCHA uses a code embedded in the website, a so-called JavaScript, as part of the verification, methods that enable an analysis of your use of the website, such as cookies. The automatically collected information about your use of this website, including your IP address, is usually transmitted to a Google server in the USA and stored there. In addition, other cookies stored in your browser by Google services are evaluated by Google reCAPTCHA.

There is no reading or saving of personal data from the input fields of the respective form.

Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Due to this agreement between the USA and the European Commission, the latter has determined an appropriate level of data protection for companies certified under the Privacy Shield.

You can prevent Google from collecting the data generated by the JavaScript or cookie and relating to your use of the website (including your IP address) and from processing this data by Google by executing it in your browser settings prevent JavaScripts or the setting of cookies. Please note that this may limit the functionality of our website for your use.

Further information on Google's data protection policy can be found here. >> https://policies.google.com/privacy

 

Google Fonts

The script code "Google Fonts" is integrated on this website. Google Fonts is an offer from Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. (www.google.co.uk). This serves to protect our legitimate interests, which predominate in the context of a balance of interests, in a uniform presentation of the content on our website in accordance with Art. 6 Par. 1 let. f) of GDPR.

In this context, a connection is established between the browser you are using and the Google servers. This gives Google knowledge that our website has been accessed via your IP address.

Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Due to this agreement between the USA and the UK, the latter has determined an appropriate level of data protection for companies certified under the Privacy Shield.

Further information on data processing by Google can be found in Google's data protection page.

 

Our online presence on Facebook, Google, LinkedIn

Our presence on social networks and platforms serves for better, active communication with our customers and prospects. We provide information about our products and ongoing special promotions.

When you visit our online presence in social media, your data can be automatically collected and stored for market research and advertising purposes. So-called usage profiles are created from this data using pseudonyms. These can be used, for example, to place advertisements inside and outside the platforms that are believed to correspond to your interests. For this purpose, cookies are generally used on your end device. The visitor behavior and the interests of the users are stored in these cookies. According to Art. 6 par. 1 let. f. of GDPR to protect our legitimate interests, which outweigh our interests, in an optimized presentation of our offer and effective communication with customers and interested parties. If you are asked for your consent (consent) to the data processing by the respective social media platform operators, e.g. with the help of a checkbox, the legal basis for the data processing is Art. 6 Par. 1 let. A) of GDPR.

As far as the aforementioned social media platforms are headquartered in the USA, the following applies: For the USA, the European Commission has passed an adequacy decision. This goes back to the EU-US Privacy Shield. The detailed information on the processing and use of the data by the providers on their pages as well as a contact option and your rights and settings options to protect your privacy, in particular options for objection (opt-out), can be found in the privacy policy of the providers linked below. If you still need help with this, you can contact us.

Facebook: https://www.facebook.com/about/privacy/

 

Data processing takes place on the basis of an agreement between jointly responsible persons in accordance with Art. 26 GDPR, which you can see here:

https://www.facebook.com/legal/terms/page_controller_addendum

 

Google / YouTube:  https://policies.google.com/privacy

LinkedIn:  https://www.linkedin.com/legal/privacy-policy

Opposition option (opt-out):

Facebook:  https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen

Google / YouTube:  https://adssettings.google.com/authenticated

LinkedIn:  https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out

 

8. Sending evaluation reminders by email

Evaluation reminder by Trustpilot

If you give us your express consent to this during or after your order in accordance with Art. 6 Par. 1 S. 1 let. A) of GDPR, we will send your email address to Trustpilot (1 St Martin's Le Grand, 7th Floor London EC1A 4NP)  https://uk.trustpilot.com/contact, so that they can send you a reminder by email.

 

This consent can be revoked at any time by sending a message to the contact option described below or directly to Trustpilot.

 

9. Contact options and your rights

As a data subject, you have the following rights:

  • According to Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
  • According to Art. 16 GDPR, you have the right to immediately request the correction of incorrect or incomplete personal data stored by us;
  • According to Art. 17 GDPR, the right to request the deletion of your personal data stored by us, unless further processing:

- to exercise the right to freedom of expression and information;

- to fulfill a legal obligation;

- for reasons of public interest or

- is necessary to assert, exercise or defend legal claims ;

  • According to Art. 18 GDPR, you have the right to request the restriction of the processing of your personal data if

- the accuracy of the data is disputed by you;

- the processing is unlawful, but you refuse to delete it;

- we no longer need the data, but you need it to assert, exercise or defend legal claims or

- you have objected to processing in accordance with Art. 21 GDPR;

  • According to Art. 20 GDPR, you have the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request the transfer to another person responsible;
  • According to Art. 77 GDPR the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or our company headquarters.

 

If you have any questions about the collection, processing or use of your personal data, information, correction, blocking or deletion of data as well as revocation of consent or objection to a specific use of data, please contact us directly using the contact details in our imprint.

 

 

The right to object

 

If we process personal data as outlined above in order to safeguard our legitimate interests, which outweigh our interests, you can object to this processing with future effect. If the processing takes place for the purposes of direct marketing, you can exercise this right at any time as described above. If the processing takes place for other purposes, you have a right to object only if there are reasons that arise from your particular situation.

 

After exercising your right to object, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms, or if the processing of the assertion, exercise or defense of legal claims.

 

This does not apply if the processing is done for the purposes of direct marketing. Then we will no longer process your personal data for this purpose.

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